How Important Are Window Reviews When Shopping for Replacement Windows in San Diego?

Savvy shoppers are always looking for the best products for the money—whether they’re shopping for a new type of laundry detergent, a sturdy backpack for their kids, appliances for their homes, or anything else, they want to make sure that they’re spending their hard-earned money wisely.

At BM Windows, we definitely understand that. We encourage our customers to do their research, ask lots of questions, and compare replacement window and door products on their own to make sure they are getting the best windows and doors for their budget. One way some of our potential customers do this is by reading online reviews from people who have purchased similar products in the past. Online reviews can tell you a lot about replacement windows and replacement window companies in San Diego that you might not be able to find elsewhere.

Here are some important things you can learn by reading online reviews for San Diego replacement windows and doors:

How Window Brands Perform in Real-world Circumstances over Time

All replacement windows look great when they’re brand new. The glass is shiny. The frames are perfectly white. They open and close smoothly and easily. In addition, the product literature and the window salesperson will make all kinds of promises about how their windows will improve the energy efficiency of your home. It can be easy to be swayed by all of this in a showroom or in your home when you’re just looking at brand new samples.

However, what’s probably more important to you is how those same windows will perform down the road. How will the frames look in a few years, after being exposed to the elements? Will they start to yellow? Will the windows and patio doors still open and close smoothly after a few years of use? Will they deliver the energy savings that were promised?

By reading the reviews of people who have been living with their replacement windows for multiple years, you can get information about how different brands of windows perform over time when installed in actual homes. These types of reviews can be a bit hard to find, since most people write reviews when they first have their replacement windows installed. But they are out there. Customers will come back and write new reviews, or update their old reviews, to give people a good idea of how they expect their windows to look and perform over time.

Here’s an example from one of our replacement window customers who purchased Anlin windows from us and returned to Yelp later to update her previous review:

So it’s three years later and these windows have been wonderful year-round. There have been no problems whatsoever and I love these windows! The house is cooler in summer and stays warmer in winter. The windows have worked so well keeping summer heat out that they changed my whole experience of summer out here in East County.”

– Dorothy S., El Cajon

How a Window Company Handles Warranty Claims

Pretty much every manufacturer of replacement windows provides customers with a manufacturer’s warranty. The warranty time period can range from a few years, up to a lifetime, and will cover things that are considered manufacturing defects. Most warranties look good on paper, but the true test of a warranty comes when you have to make a claim. Some companies will do everything possible to avoid honoring their warranties, while others will go out of their way to make things right. You can often find out which manufacturers are good about honoring their warranties (and which ones aren’t) by reading reviews.

Here’s a review from a homeowner who made a warranty claim two decades after having Anlin windows installed, describing the great service he received.

I bought my home and it got Anlin Windows installed like 20 years ago. So the rubber seal was blowing inside glasses of Dual pane windows. I called Anlin and they sent a technician (Damian) within few weeks to my home. Damian was so helpful and ordered new glasses for all of the windows of the house for FREE. Today, Damian and Saroun came out and installed all of the windows which also includes patio door. Great work it looks like brand new with better insulation. I recommend Anlin Windows without thinking about it twice!! Great windows and great customer service.”

– Karanbir S.

At BM Windows, we offer our own warranty on the window installation, in addition to the warries that our manufacturers provide. If our customers ever experience a problem with their replacement windows and doors that occurs because of an installation error, we’ll make it right at no charge to the homeowner. It’s rare that we receive a warranty claim, but when we do, we always take care of it in a timely manner. Here’s what one of our past customers said:

Here we are several months later, and I had a very minor problem with one window. [BM Windows owner] Michal was out the next day to fix it – he insisted it wasn’t a problem to come out, he was on time, and the window was fixed in no time at all. It always concerns me that once someone has your money, their customer service goes out the window. This has never been the case with BM Windows, and I feel secure knowing that it never will be either.”

– Miss L., San Diego

What the Overall Experience Was Like with the San Diego Replacement Window Company

What reading online reviews will likely give you the most insight into is what type of experience you can expect to receive when working with a replacement window company in San Diego. You’ll find answers to questions such as:

• Did the company communicate well?
• Were their salespeople pushy?
• Did they do everything they promised?
• How did the installers treat their customers’ homes?
• Were there any surprise charges at the end?

The reviews for BM Windows consistently talk about our San Diego replacement window company’s excellent customer service. Here are just a couple of the many reviews that talk about this:

I have used BM Windows in the past. They gave me excellent customer service back then and now. Doreen is pleasant and a joy to speak with on the phone. Jim came out to the house to measure and go over any questions I had. He was patient, polite, and professional. The two installers, Sal and Mario, did an awesome job! They kept the workspace clean and were very polite, and professional. And the windows are beautiful! I will totally use them again and will refer them. I highly recommend them!”

– Delia R., Spring Valley

The entire process was just the best experience and if you are looking for a company you can rely on, impeccable customer service, reliable, skilled, detailed oriented workers, and the best job then look no more.  BM Windows is the best!”

– Katherine O., San Diego

Look for Patterns—Not Outliers

When you’re dealing with companies that have hundreds of online reviews, there are bound to be a few negative ones. No company is perfect, and then there are customers who can never be pleased, no matter what. As you read customer reviews, look at what the majority of people are saying. If most people had a great experience and are loving their new windows, you probably will too! On the other hand, if you see more than a few people mentioning the problems they had with a company or the windows they sell, you might want to keep looking for another company to do business with.

After reading our customer reviews, if you decide you want to work with our San Diego replacement window company, contact us through our website or by phone. We would be happy to answer any initial questions you may have and set up a time to come to your home to provide you with a quote.